Support from people who use the product.
Every support request is answered by a real person on our team — not a script. Reach us through WhatsApp, email, phone, or in-app messaging during business hours in your timezone.
WhatsApp first-response
The fastest way to reach us. Reply within 1 working hour, 8am–8pm WAT, every day except Sundays.
Email support
Write to us for anything that needs a paper trail. We respond within 4 working hours on Plus / 1 hour on Enterprise.
Phone line
Talk to a real person on the Ughoron Cloud success team. Mon–Sat, 9am–6pm WAT.
Live workshops
Free weekly workshops on Workspace, Commerce, Finance, and Build. Bring your team, we walk you through real workflows.
We answer faster than your customers ask.
| Plan | First response | Critical incident | Channels |
|---|---|---|---|
| Starter | Best effort | Next business day | WhatsApp + Community |
| Growth | 1 working hour | 4 working hours | WhatsApp + Email + Phone |
| Enterprise | 15 minutes | 1 hour, 24/7 | Dedicated success manager + Slack channel |
Is Ughoron Cloud free to start?+
Yes. The Starter plan is free forever for one product and up to 5 users. You can upgrade to Growth whenever you outgrow it; nothing is lost in the move.
Can I run only one product?+
Absolutely. Most customers start with one — usually Workspace, Commerce, or Booking — and add others over the first quarter. Every product is independently useful.
Where is my data stored?+
By default in MainOne's Nigeria region. Enterprise customers can opt for EU (Frankfurt) or South Africa (Cape Town) regions, or on-premises for fully sovereign deployments.
What happens if the internet is down?+
Ughoron Cloud POS, attendance, and field-ops apps are offline-first. They keep working on cached state and sync automatically when the connection returns. We design for the realities of Nigerian power and bandwidth, not the absence of them.
Do you train my team?+
Yes. Every paid plan includes a one-hour onboarding for the team. Enterprise plans include a dedicated success manager, monthly business reviews, and on-site training when needed.
Can I export my data?+
Always. Every product has a one-click export to CSV / JSON / Parquet for your own data. We never hold your data hostage; we want you to stay because we earn it.
What's your security posture?+
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We follow NDPR and GDPR. SOC 2 Type II is in progress for late 2026. Penetration testing is conducted twice yearly by an independent third party.
Do you have an API?+
Yes. Every product ships with a REST API, webhooks, and a realtime channel. API keys are scoped per product per environment. Full docs are at api.ughoron.cloud.
Can I bring my own domain?+
Yes. Commerce storefronts, Booking widgets, and Living portals can be served on your own domain with automatic SSL.
Do you sponsor migration from other tools?+
On annual Growth and Enterprise plans, yes. We have one-click importers for QuickBooks, Sage, Zoho, Shopify, Calendly, and most major estate-management platforms. Our team will run the migration with you.
System status
99.96% uptime over the trailing 90 days. Get live status, incident history, and subscribe to updates.
View status page →Still stuck?
Send us a message and a real person will pick it up. Average first response: 38 minutes.
Support staffed by people who fix things, not read scripts.
Reach us through WhatsApp, email, phone, or in-app messaging. Every channel is staffed by people who work on the product every day and can actually resolve your issue.
Help that picks up. Software that already shipped.
Start a free workspace today; you'll see why our customers stay.